Recommendation engines
Personalised product recommendations from browsing, purchase, and behaviour signals. Standard e-commerce uplift play.
Industry
Retail & E-commerce
Production AI for retail businesses ready to compete on data.
78% of retail SMBs now use AI in some part of operations. We build AI search, recommendations, customer service agents, and demand forecasting for retail businesses that can't out-spend Amazon but can out-execute them.
Where AI fits in retail & e-commerce.
Six application areas where we ship production AI in this industry, chosen against the operational realities, not the buzzwords.
AI search
Semantic search with generative answers. Customers find what they want faster, standard conversion lift.
Customer service automation
AI handling returns, sizing, promo queries. Escalates complex cases to humans.
Demand forecasting
SKU-level forecasts blending sales history, seasonality, weather, and social signals. Closer to the inventory truth than rolling averages.
Product content generation
Descriptions, alt text, A/B-testable variants, and category-page copy generated against your brand voice, with a human review queue before publish.
Marketplace & multi-vendor ops
Two-sided platforms with onboarding, fulfilment, dispute, and review workflows. Patterns proven with Equipp's B2B and B2C rental marketplace.
Related work
Where we've shipped this in production.
B2B RENTAL · 25-YR LEADER Equipp
Production rental marketplace for a 25-year IT hardware leader. B2B and B2C in one platform.
Read case study -> INFOTAINMENT · UK/EUKaft
Multi-agent LLM product where editorial commerce meets discovery: content and commerce in a single funnel.
Read case study -> INSIGHT · COMING SOONAI Inventory Agents
Demand forecasting across SKUs using weather, social, and historical signals, when it works and when it overfits.
Insight coming soon ->FAQ
Have you shipped retail AI? +
Yes. Equipp (Ralco Group) is our production rental marketplace for IT hardware. We've also built AI personalisation and search for retail SMBs.
Can you integrate with Shopify, WooCommerce? +
Yes. Common integrations: Shopify, WooCommerce, Magento, BigCommerce, custom platforms. Via official APIs or app-store apps.
How fast can we see results? +
AI search and recommendations typically show conversion uplift within 2-4 weeks of go-live.
What does a typical retail engagement look like? +
A single AI feature: recommendations, search, support, or content, ships in 8-12 weeks. A multi-feature retail AI suite that spans storefront, support, and merchandising runs 12-20 weeks with A/B test windows built into the rollout.
Tell us what you're solving for.
We'll listen first, ask the right questions, and follow up with a clear proposal.