What is AIOps? Real Examples from IT Teams Using It Today

The AIOps market will likely hit $32.4 billion by 2028. But what makes AIOps so special? AIOps uses artificial intelligence capabilities to make IT service management and operations run smoother and faster. Modern IT systems create massive amounts of data. AIOps solutions can process 60 million data points every hour while watching 10,000 servers.

IT teams face alert fatigue because traditional management methods can't keep up with today's demands. AIOps steps in to solve this problem. Machine learning helps spot unusual patterns and connect related events. This allows companies to act fast when problems occur. The system gives complete visibility and cuts operating costs by using resources more wisely. Teams benefit too - AIOps takes care of routine tasks so IT staff can work on creative projects.

Let's look at companies that turned AIOps into a soaring win. This piece will show how AIOps is different from similar technologies and reveal its value for modern IT teams.

What is AIOps?

Gartner first coined the term AIOps in 2016 as "Algorithmic IT Operations" before it evolved to mean Artificial Intelligence for IT Operations. AIOps combines big data analytics and machine learning to automate and improve IT operations processes. These processes include event correlation, anomaly detection, and causality determination.

Modern IT environments have become increasingly complex. AIOps platforms handle this complexity better than conventional IT operations tools. They collect and analyze huge amounts of data from network components, applications, and infrastructure in real-time. Advanced algorithms identify patterns, detect anomalies, and provide practical insights for IT teams.

AIOps consists of these core elements:

1. Data Ingestion - Collecting data from multiple sources across IT ecosystems (logs, metrics, traces)

2. Data Processing - Normalizing and analyzing data for consistency and relevance

3. Machine Learning Models - Learning patterns of normal behavior to predict potential issues

4. Root Cause Analysis - Pinpointing underlying factors contributing to problems

5. Automation and Orchestration - Automating routine tasks and workflows

AIOps platforms gather data from all available IT monitoring sources and create a centralized system of engagement. The platforms establish baselines and adapt to environmental data changes. This helps with anomaly detection, root cause analysis, event correlation, and predictive analysis.

What is the difference between AI and AIOps?

AI has become a buzzword across industries, and AIOps stands out as a specialized application of AI technologies custom-built for IT operations. The main difference between them lies in their scope and purpose.

General AI covers a broad range of technologies and applications that mimic human intelligence in all domains. AIOps takes a more focused approach. It handles massive amounts of data from monitoring platforms for IT systems, applications, and infrastructure. This data helps to learn about patterns, improve detection capabilities, boost stability, and prevent issues.

AIOps's relationship with other IT methodologies shows more differences:

• AIOps vs. DevOps: DevOps connects development and operations teams to streamline software delivery. DevOps teams focus on faster software development and deployment. AIOps uses AI to optimize enterprise IT environments' performance. DevOps teams often use AIOps tools to check coding quality and speed up software delivery.

• AIOps vs. MLOps: MLOps creates a framework to integrate machine learning models into digital products, including model selection and data preparation. AIOps applies ML solutions to generate useful insights and improve existing IT systems.

• AIOps vs. SRE: Site Reliability Engineering automates system operations through software tools. SRE and AIOps share similar goals. AIOps specifically exploits business operations' huge data and ML-derived predictive insights to help site reliability engineers fix incidents faster.

• AIOps vs. DataOps: DataOps optimizes data usage for business intelligence by creating data pipelines. AIOps is more complex and uses information from DataOps to detect, analyze, and resolve incidents.

Intelligence sets AIOps platforms apart from traditional IT tools. This key feature makes AIOps valuable as organizations deal with complex production systems and pressure to deploy error-free software faster.

What is the difference between DevOps and AIOps?

DevOps and AIOps want to improve IT operations but take different paths to reach this goal. DevOps focuses on connecting development and operations teams. It encourages teamwork throughout the software development lifecycle. This streamlines coding, testing, and deployment processes for faster and more reliable software releases.

AIOps exploits artificial intelligence and machine learning to optimize enterprise IT environments. IT teams can detect and fix issues proactively by analyzing big amounts of operational data. DevOps speeds up software delivery pipelines, while AIOps improves IT infrastructure monitoring and management through AI-driven automation.

These methodologies differ in several ways:

DevOps needs extensive human collaboration. AIOps reduces manual work through intelligent automation. These approaches work well together - AIOps eliminates silos within IT by processing data from all functional areas. This enables correlations that help identify problems faster.

AIOps doesn't replace DevOps but makes it better by creating smarter and more proactive IT operations. Companies that use both methods become more efficient and resilient. AIOps handles operations after deployment, while DevOps continues to optimize delivery from implementation to deployment. This combination leads to significant cost savings.

How AIOps Works: From Data Ingestion to Automation

AIOps transforms raw IT data into practical insights through a systematic workflow. The process works through four connected stages that power effective AIOps systems.

Cross-domain data ingestion and normalization

AIOps platforms collect huge volumes of data from different sources across IT environments. The platform has logs, metrics, events, network telemetry, configuration data, application demand data, and infrastructure information. AIOps breaks down data silos and combines diverse data from IT service management and IT operations management systems.

The platform standardizes data from different sources into consistent formats after collection. This preparation cleans data, handles missing values, and normalizes values within uniform ranges. The normalized data then becomes ready to analyze and recognize patterns.

Real-time analytics vs historical analysis

AIOps uses two complementary analytical approaches. Up-to-the-minute data analysis processes information as it arrives and provides immediate insights into ongoing operations. Teams can detect performance problems quickly and respond to critical events right away.

Historical analysis looks at stored data to create baselines and spot trends or recurring issues. Past data helps train machine learning models while current data tackles immediate issues like performance bottlenecks or security threats. Teams learn about both current situations and long-term strategic patterns this way.

Machine learning for anomaly detection and RCA

Machine learning algorithms power AIOps intelligence through three main techniques:

1. Supervised learning - Trained on labeled datasets with examples of normal and abnormal behavior, helping classify new data points

2. Unsupervised learning - Detects anomalies by finding patterns and identifying deviations without requiring labeled data

3. Semi-supervised learning - Uses small amounts of labeled data to guide the analysis of larger unlabeled datasets

These models learn continuously from new data. They get better at detecting anomalies, predicting failures, and finding root causes over time.

Automated remediation and alert suppression

The final stage puts insights into action through automated fix workflows. The system can automatically implement solutions when it finds issues. It triggers scripts, applies predefined playbooks, or executes system responses. To name just one example, see how predictive analytics might spot increased data traffic and automatically add more storage.

The system also reduces noise by grouping related alerts, which helps prevent alert fatigue among IT teams. Smart correlation ensures operators see only important notifications instead of getting swamped with duplicate or irrelevant alerts.

Real-World AIOps Examples from IT Teams

Companies of all sizes now use AIOps solutions to solve complex IT problems. These ground applications show how AIOps brings measurable benefits in a variety of industry sectors.

Splunk AIOps in predictive incident management

Splunk IT Service Intelligence (ITSI) shows AIOps at work by helping teams predict incidents before they affect customers. The solution associates data from multiple monitoring sources and provides a unified view of IT and business services. Splunk's predictive features send incident alerts up to 30 minutes before problems start. Teams can prevent outages instead of just reacting to them. The platform uses machine learning for anomaly detection and adaptive thresholding to protect KPIs and service level agreements that matter most to organizations.

NXO France: Automated IT monitoring deployment

NXO France manages nearly 300 customers and monitors over 5,000 devices in a hosted environment. Their innovative solution, Digital View, uses OpenText Operations Bridge and Network Operations Management to see across complex networks. NXO streamlined data collection through automation while keeping strict multi-tenancy requirements for customer privacy. The OPTIC Data Lake's open API helps NXO combine data from various sources, including external applications like Cisco Webex or Alcatel Rainbow. NXO manages about 20 planned downtimes monthly, which shows the practical benefits of AIOps automation.

Türk Telekom: Real-time root cause detection

Türk Telekom uses AIOps to simplify its complex environment and make better decisions. Their solution includes instant impact analysis and automatic algorithms that find root causes immediately. Türk Telekom created a single source of truth across five data centers by centralizing server data and building dashboards from 41 different sources. The system improved performance with 8%, 5%, and 9% decreases in RTT delay values for peering, international, and mobile links. Their AI-driven metrics found 1,800 anomalies across network traffic, which enabled maintenance before services could deteriorate.

NOS Portugal: Event correlation to reduce alert noise

Portugal's largest communications group, NOS, handles over 20,000 monthly IT events and alarms. NOS implemented AIOps with automatic event correlation (AEC) using machine learning algorithms to solve this challenge. The system cut down noise by turning related events into single correlated events. This made it easier for operators to identify and fix root causes. The AEC Explained UI showed how patterns are learned and events are grouped. Operators could understand complex relationships between configuration items and their dependencies better.

Key Benefits and Strategic Value of AIOps

AIOps has revolutionized modern IT operations with real results that go way beyond theoretical benefits. The data proves it - AIOps brings measurable improvements to IT performance. Companies can now achieve excellent operations while keeping their costs in check.

Faster MTTR and reduced alert fatigue

AIOps improves incident resolution by a lot. Some organizations have cut their service restoration time by 50%. ExaVault's AIOps implementation led to a 56.6% drop in mean time to resolution (MTTR). Other companies have seen their MTTR shrink by 40% through smart automation.

Alert fatigue remains a big headache for IT teams. AIOps tackles this by smartly connecting and prioritizing alerts. This cuts down alert volume by 80% or more. Teams can now focus on critical issues instead of chasing false alarms. To name just one example, NOS Portugal turned 20,000 monthly IT events into a manageable set of related events. This made finding root causes much easier.

Improved observability and collaboration

AIOps creates better cross-domain visibility by bringing together data from different sources. This complete view breaks down operational barriers and promotes teamwork among previously isolated groups. Teams now have a unified platform to collect, analyze, and visualize data. This aids information sharing between development, operations, and security teams.

AIOps also acts as a collaborative bridge between departments by standardizing events and incidents. Teams now speak the same language and arrange their efforts toward common goals. This leads to better efficiency and results.

Cost savings through automation

The financial rewards of AIOps are impressive. Automating routine IT tasks saves serious money. Top IT teams report yearly savings of over $650,000. Providence saved more than $2 million through better workload management in just 10 months.

These savings come mainly from:

• Lower downtime costs (average cost: $250,000 per hour)

• Less manual work through automated incident sorting

• Better resource allocation and use

Proactive IT operations and predictive analytics

All the same, the most powerful aspect of AIOps might be its ability to change reactive operations into proactive ones. AIOps uses predictive analytics to spot potential issues before they affect users or services. Machine learning algorithms study historical data and current metrics to predict problems and trigger preventive actions.

Electrolux shows this value perfectly. They cut their issue resolution time from three weeks to just one hour with faster detection. On top of that, manufacturing operations have avoided about $175,000 in monthly production losses through smart network optimization.

Conclusion

AIOps marks a fundamental change in how organizations manage their complex IT environments. This article shows how AIOps platforms help IT teams deal with overwhelming data challenges. These solutions process millions of data points every hour. They cut alert noise by up to 80%, which lets staff concentrate on strategic initiatives instead of constant firefighting.

Real-life applications prove AIOps' transformative effects. Splunk's predictive systems warn teams up to 30 minutes before problems show up. Türk Telekom achieved major performance gains through real-time root cause detection. NOS Portugal turned 20,000 monthly alerts into manageable related events.

The AIOps market tells a compelling story - it's expected to reach $32.4 billion by 2028. Organizations need to think over how these technologies can transform their IT operations. Teams wanting to explore AIOps benefits in their environment can reach out to our experts to get customized guidance on implementation strategies.

Setting up AIOps needs careful planning. The returns make it worth investing for organizations that don't deal very well with IT complexity. As digital transformation speeds up, AIOps will become a crucial part of successful IT operations strategies.

FAQ

What does an AIOps engineer do?

We implement and manage tools and processes that help automate IT operations. AIOps engineers perform various tasks that make them essential to modern IT departments:

• Platform development: They design, build, and maintain strong AIOps solutions

• Cross-team collaboration: They work among data scientists, machine learning engineers, and platform operations teams to integrate AI/ML agents

• Data pipeline management: They build and maintain simplified processes for data collection, processing, and analysis

• Monitoring implementation: They set up systems that ensure platform reliability, availability, and performance

• Process automation: They create solutions that boost operational efficiency and reduce manual work

• Troubleshooting: They solve platform-related problems while minimizing the effect on operations

These professionals need deep knowledge of AI/ML technologies, IT infrastructure, and platform engineering to succeed in their roles.

What is AIOps full form?

AIOps stands for Artificial Intelligence for IT Operations. The term has an interesting history in the technology world. Gartner first introduced it as "Algorithmic IT Operations" in 2016. The name changed to its current form as artificial intelligence technologies became more prominent.

The full form shows exactly what this technology does – it uses artificial intelligence to boost and automate IT operational processes. This specific use sets AIOps apart from other AI implementations.